Frequently Asked Questions
Your jewelry questions answered. Have a question not listed here? Call us at (910) 782-8953 or visit our
Wilmington showroom.
Do you buy or accept jewelry on consignment?
Yes! We accept fine jewelry on consignment. Bring your pieces to our Wilmington
showroom for a free evaluation. We specialize in diamonds, gold, platinum, and designer pieces.
Can you resize my ring?
Absolutely! We offer professional ring sizing and resizing services for most ring styles. Most ring sizings are
completed within 5-7 business days. Bring your ring to our store at 3030 Market St in Wilmington for a free sizing
consultation.
Do you clean jewelry for free?
Yes! We offer complimentary professional cleaning for all customers. Stop by our Wilmington showroom anytime
during business hours – no appointment needed.
Can you design a custom engagement ring?
Absolutely! Custom engagement ring design is one of our specialties. We work with you from initial concept to
final creation. Schedule a consultation at our Wilmington store to discuss your vision, budget, and timeline.
How long does custom jewelry take?
Most custom jewelry projects take 4-6 weeks from design approval to completion. Complex pieces may take longer.
We’ll provide a specific timeline during your consultation at our Wilmington showroom.
Do you repair broken chains?
Yes! We repair broken chains, replace clasps, and handle all types of chain repairs for necklaces and bracelets.
Most chain repairs are completed within one week. Visit us at 3030 Market St in Wilmington.
Can you replace missing stones in my jewelry?
Yes, we offer stone replacement and setting services. We can match your existing stones or help you select new
ones. Bring your jewelry to our Wilmington location for a free assessment.
Do I need an appointment?
No appointment necessary! We welcome walk-ins during regular business hours: Monday-Saturday 10am-5pm, Sunday
12pm-5pm. However, if you’d like dedicated one-on-one time for custom design or estate jewelry consultation, feel
free to call ahead at (910) 782-8953.
Where are you located?
We’re located at 3030 Market St, Wilmington, NC 28403. Free parking is available. Visit us Monday-Saturday
10am-5pm, or Sunday 12pm-5pm.
What forms of payment do you accept?
We accept cash, all major credit cards (Visa, Mastercard, American Express, Discover), and debit cards.
Can you repair antique or vintage jewelry?
Yes! We specialize in antique and vintage jewelry repair and restoration. Our experienced jewelers handle delicate
pieces with expertise and care. Bring your heirloom pieces to our Wilmington showroom for evaluation.
Still have questions?
Call us at (910) 782-8953 or visit our Wilmington showroom at 3030 Market St. We’re here to help!